General Session

Hidden Charges: What are They and What Can You Do About Them? 11:30 a.m. – 12:30 p.m.
Which is the better bill? The bill with the lowest rate per minute, right? Wrong. There are lots of charges that make up the customer bill. These hidden charges often increase a customers overall bill, jacking up the rate per minute and cutting into your commissions. To make sure you and your customer aren’t getting taken, you need to understand a few key components of your customer’s bill. In this session we’ll show you how to do a quick side-by side invoice comparison so you can determine which telecom providers are giving you and your customer the best deal.
Moderator: Peter Radizeski, Founding Board Member of Technology Channel Association
Speakers: Sarah Linares, Vice President and Director of Product Development and Revenue Assurance, TMC Communications
Bill Leutzinger, President, TelecomMedic
Sandra Thomas, Tax Research Director, BillSoft
Ralph Widmar, CEO, Network Intelligence Inc.