Education
Prosperity & Progress! (Business Development)
This track will focus on developing channel businesses through improvements in business planning, back-office automation, customer attrition and goal setting – all taught by subject matter experts and vetted by real-world peer experience.
Monday, September 20
2:30 – 3:45 p.m.
Automating the Agent Back Office
Tired of spreadsheets for managing prospects and customers? Sick of shoe-horning your customer data into generic software? Frustrated by the high cost of custom applications? If so, you are not alone. Telecom agents have the unique problem of having a highly diversified supplier base and a highly specific product set that requires highly customized CRM and PRM solutions but little, if any, wherewithal to buy or create them. This session will explore potential options for agents to automate their back office.Moderator: Khali Henderson, Group Editor, PHONE+
Panelists: Andrew Brynczka, Vice President, Sales, Qudex
Colombo DiSalvatore, CEO and Owner, C4 Communications LLC.
James Foxall, President, Tigerpaw Software
Kieren McCobb, CEO, TeleConfusion Removal Inc.
Jade Ohlhauser, Vice President, Technology, RPM Software
Jeff Fraser, President, Salestream Software
Cale A Perry, President and CEO, CPI Communications
Ronda Perry, Commissions and Process Manager, CPI Communications
Greg Praske, CEO, ARG
4 – 5:15 p.m.
Minute Makeovers: Free Advice for Channel Partners
In this unique session, a panel of experts will be a sounding board for partner questions about business strategies. The “judges” will weigh in on three pre-selected channel partner business plans, suggesting changes and next steps. Then, we’ll open it up to the floor for “minute makeovers” for a few lucky partners looking for some free advice about problems they are tackling in their businesses.Moderator: Khali Henderson, Group Editor, PHONE+
Panelists: Heather K. Margolis, President & Founder, Channel Maven Consulting
Mike Schmidtmann, Business Consultant, 4-Profit LLC
Neil S. Ende, Managing Partner, Technology Law Group
Tuesday, September 21
8:30 – 9:45 a.m.
Sticky Strategies for Shoring Up Your Core Business
While partners are beginning to evolve their business models with the addition of new services such as cloud computing, managed services, energy, SaaS and more, they also need to shore up their core ”bread and butter” business. This roundtable, featuring successful agents, will discuss strategies for creating more “sticky” relationships with existing customers using strategies such as TEM, consulting, customer service, cellular optimization and social media.Moderator: Dan Vidal, Managing Director, Telecom Advisors Inc.
Panelists: Colombo DiSalvatore, CEO & Owner, C4 Communications LLC
Nate Atwater, Owner, Atwater Communications Consultants, and Director of Agent Development, Datatel Solutions
Dan Baldwin, Executive Director, ATEL Communications
Remington Reynolds, CEO and President, partnerTEL
10 – 11:15 a.m.
Seize the Decade: Goal Setting
Less than 10 percent of all business people take the time to set specific written business goals each year. This presentation will help these business people harness the incredible power of goal setting so that their companies can grow and prosper as we head into the new decade. The audience will leave extremely motivated and well prepared to set goals in critical areas for their business and they can take the lessons back to share with their teams.Speaker: Jim Tarantino, President, SuccessLink
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